I have seen a lot of businesses have quality products and services but when it comes to how they deal with their customers they are seriously lacking. Then I have seen does who have good customer service but the quality of their services or product is below average. Personally I think both are equally important and should be attended to.
Good customer service or the quality of your products, which should you focus on ?
- Thread starter eldavis
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- #3
True, it's better to have both than having just one. Cause in most cases even when you have good products, due to the back customer service, some persons might not be willing to come at all.
The two are equally important for a business and function together to retain staff. None is mutually exclusive. If any of the two is missing, the business would surely be affected.
