Silencing a customer because of a faulty product contents

This case is crucial to a business when a customer happens to buy a product like canned goods with wrong contents. It happened in my country a customer bought two canned goods Corned Beef and much to her surprise, the corned beef contained 5 big earthworms. It was published on media and aired on TV news. To make the story short, the customer was called by the business owner to silence her with 2 million pesos. The issue was closed after the customer received the money and refused to be interviewed. The workers assigned on the processing plant were fired.

Trying to silence a customer after giving bad service? You are yet to meet with some mad stubborn customers that would take it up and make sure they kill that brand.

Instead of trying to silence them, it's best you look for a way to sort things out with them as fast as possible. The more you delay, the harder the issue becomes.

I don't know why a business person would be cocky and fail to take responsibility when he or she is at fault.