Silencing a customer because of a faulty product contents

[Starmix]

This case is crucial to a business when a customer happens to buy a product like canned goods with wrong contents. It happened in my country a customer bought two canned goods Corned Beef and much to her surprise, the corned beef contained 5 big earthworms. It was published on media and aired on TV news. To make the story short, the customer was called by the business owner to silence her with 2 million pesos. The issue was closed after the customer received the money and refused to be interviewed. The workers assigned on the processing plant were fired.

 

[IB D]

Trying to silence a customer after giving bad service? You are yet to meet with some mad stubborn customers that would take it up and make sure they kill that brand.

 

[eldavis]

Instead of trying to silence them, it's best you look for a way to sort things out with them as fast as possible. The more you delay, the harder the issue becomes.

 

[King Belieal]

I don't know why a business person would be cocky and fail to take responsibility when he or she is at fault.