While running a business, it is impossible to be able to please every single person out there. And along the line, complains might come up. How you handle these companies determine how people sees your business. In other words how you handle complains coming from your customers would also affect the image of your business. Most business owners tend to always ignore complaints, I believe this is a wrong way to handle it most times.
Importance of resolving complaints
- Thread starter eldavis
- Start date
Yes, it is not easy to please everyone. Resolving the complaints is essential to ones business. Without problem channels, business will have a bad image to the public eye. Word of mouth is powerful.
- Thread starter
- #7
Your ability as a business owner to resolve the complains of your customers will also help in boosting their trust and confidence in you and your business and would want to come back next time because they are sure that if anything goes wrong you will definitely be able to sort it out.
Resolving complaints in the business helps to build the confidence of customers in the business and it's ability to deliver.
