That could be possible. The employees may gather data on customers satisfaction feedback and raise it during their monthly meeting. It's one best way to resolve whatever grudges customers have for progress of the company or business.
Indeed. The company should have a department that can handle grievance and redress situations. This can be prevented if they are listening to their employees.
There is always a feedback box installed in every stores here even in banks so the owner will know how they are served. If there are negative feedback, the owner just pay attention to the results.
