It is very good to conduct surveys from time to time so that you will know the plight of the customers about your product.
How to deal with customers unmet expectations
- Thread starter cherry123
- Start date
It is part of the process in the business sector in Nigeria because we are still a developing country and those things that are working for developed countries are not yet been appreciated by so many businesses in our country.
Yeah, there are some business ventures that use Twitter to determine the opinion of their customers. They simply create a poll about some certain decisions.
You have to acknowledge the validity of every expectation by all customers. Let them know the constraints that is keeping their expectations from being met. And let them know the efforts you are putting in to meet those expectations.
I agree with this. The results of the survey will reflect customers' experiences and others expectations. If a business will have this, for sure they can gauge how they can grow their customer base and customer satisfaction.
Probably, that is why big business ventures always carry out surveys from time to time. this is because it gives them the opportunity to know the opinion of their customers.
To deal with customers whose expectations are not met is to find the root of the problem, what part or what causes the expectations not being met, then after that offer the best solution from the company. If the customer can't work well together, just ignore it, let it be up to what he wants.
I agree with you. The customers' expectations are not that easy to meet at all times. But we can do something about it and try to meet them. That is how business works.
There are customers not easy to please, hard to deal and hard to get with. They're thinking they're always right forgetting that they owe much to the business for their needs and wants. It's best for the business owner to list down the possible need of the people to protect his business reputation.
For me, I communicate with the customers calmly and assure them that we are looking into their expectations.
