What are the significance of a customer care desk in organisations?
- Thread starter Stardom22
- Start date
They are the ones that give a customer a first impression about your business. It is important for them to be at their utmost best.
This is a clear sign that there is someone to listen to me if i have any issues, meaning the company or business is not trying to show they are perfect but rather they are willing to assist you when they make mistakes as well.
Customer care handles enquires and complaints from customers. Customers form impression about the company from the performance of customer care staff. Poor customer service will seriously affect the reputation of a company.
Customer care desks are mostly found in workplaces where workers have to deal with many customers. These customers could be walking customers who may visit business. Repair centers are such examples of workplaces with customer care desks.
