What are the significance of a customer care desk in organisations?

[Stardom22]

I advises on management issues and complaints
Attends to any customer enquiry
It builds confidence in clients

 

[cherry123]

Customer care I think they also attend to the querries from customers as well. So it becomes easy for clients to get answers to their queries

 

[Shavkat]

It will serves as the center of information of an organization. They need to be accurate in giving information to people who will visit them.

 

[cherry123]

it is the right place to get the right details of things by the customers.

 

[Niyi Briggs]

They are the ones that give a customer a first impression about your business. It is important for them to be at their utmost best.

 

[eldavis]

This is a clear sign that there is someone to listen to me if i have any issues, meaning the company or business is not trying to show they are perfect but rather they are willing to assist you when they make mistakes as well.

 

[Springtime]

Customer care handles enquires and complaints from customers. Customers form impression about the company from the performance of customer care staff. Poor customer service will seriously affect the reputation of a company.

 

[Passiveearner]

Customer care desks are mostly found in workplaces where workers have to deal with many customers. These customers could be walking customers who may visit business. Repair centers are such examples of workplaces with customer care desks.

 

[nomad]

Customer support is very important in a business, if you have a physical officer you also need a support desk.

 

[Kera]

A customer desk ensures that customers have a place to channel enquiries and complains to.