While customers satisfaction is extremely important, so is employees satisfaction. I came across a topic that said chatbots could also promote employees satisfaction. In some ways it kind of makes sense. With the help of chatbots, this would give the employees enough time to focus on other areas In the business and could also reduce burnouts in having to work and also deal with every customer complaints.
Can chatbots really create employees satisfaction?
- Thread starter eldavis
- Start date
I do think that some people are into using chatbot. I also had seen a chatbot that can be used by people who are falling into depression. For employees who are not well-skilled in writings and the like, they can use them.
I have encountered many online support platforms where the chat bot system was installed. I must say that it does not resolve technical issues or certain queries generated by the client. They merely direct you to FAQ section of a website.
Chat bots work with algorithms and where a customer complaints is beyond the scope of the algorithm that the chatbot is programmed with, it becomes a waste of time. Companies should employ enough customer care reps to handle complaints.
I have used Chatbots a couple of times. But my problem could not be resolved. I had to request talking to a human customer care staff. To me, Chatbots only help for basic enquiries.
They can never replace any kind of worker and they do not have the ability to resolve technical and complex issues. They are invested recently in order to solve basic issues that might be bothering the customer.
Chatbot is An artificial intelligence machine programmed to perform particular tasks. As a result of this, Chatbot cannot easily provide AL employees satisfaction. It could only helps in those Areas it had been programmed to solved. In order to solve all problems, assistant support must be provided for it.
Chat bots could be a relief to staff given that they can provide solutions to support problems accommodated by their algorithms. But issues for support are not static and can be very peculiar, no gainsaying that humans are still the best for customer support.
It is not possible for chatbots to deliver high-quality customer satisfaction whenever they are interacting with customers because they cannot go beyond the coded messages they have been given to respond to.
Chatbots are cool because you get some answers fast, but I hope they won't replace real humans. It's way better when you talk with a real person. Chatbots help not only in wesbite but also for people who are lonely and depressed.
Chat bots could only be used solely for customer support during non opening hours. With that being said, chat bots could do the first glance of customers support and a customer sees what he or she wants before forwarding to a human customer rep.
I think some chatbots are not that accurate in giving information. Most of their responses are still in the form of scription.
