Correcting customer's wrong deeds

[cherry123]

Customers are also humans that are not devoid of wrong doings. What is the best way to correct their very obvious mistakes or misdeeds?

 

[King Belieal]

You have to respectfully talk to the customer and point out situations where the customer has done well or not.

 

[Shavkat]

We need to investigate the root cause of the problems. In this way, they can pinpoint what went wrong before addressing the possible resolutions to any complaints given by them.

 

[nomad]

If you tell them about their wrongs, they will be angry, instead of telling them in their face, you need to make their realize their own mistake.

 

[Nite]

Everyone makes mistakes, and giving customers the opportunity to make things right can help maintain a positive relationship and ensure their continued satisfaction.