When I was still working for a sales company, I used to solve certain problems with clients. It is a matter of showing how you are concerned with them. Most of the time, these are the new key features of tangible items. Sometimes they need to re-demo the usage of certain products, such as cleaning machines, water purifiers, vacuum cleaners, etc.
Did you ever have to solve a problem with a customer?
- Thread starter Shavkat
- Start date
This is correct ! If you are engage in any kind of business, there would be a time you would have an encounter with the customer.
Its pretty common to have issues with customers most times. Now ot these customers can be selective most times and do not even really know what they want.
Yeah. I've encountered different problems with people. How you solve it is what matters
Having issues with the customers in the business is inevitable except if you are not involved in any kind of business.
I have worked for a software company which offer computer-aided-design software to fashion designers. Since some of the designers were not getting used to use software to do their design, they encountered problems from time to time. A lot of patience were required to help them working efficiently with the software.
I would do my best to resolve any problems.
There is something called customer education when it comes to using company's products because that is the only way customers will understand how to use a new product they have not used before.
It is a good thing to do for your customer. That is part of the support services that organizations must necessarily render to their customers. Sometimes, it is even for free.
It is true! Satisfying the customers should be your priority always.
Often. Because my profession is selling, I often face customers with various complaints and complaints. So, I have to listen to them and provide the best solution so that they remain satisfied with my service.
For me I think this is one of the responsibilities for the entrepreneur. With the operation of our business we should be targeting at solving the customer's problems that's why we would be on the right track as far as the business is concerned.
The entrepreneur must ensure to solve problems so that they can improve the business.
Electronic companies for example have what is called manuels. It is usually a guide for using whatever product you purchased from them. I think that is part of customers education.
Most of the electronics would always come with a manual that will instruct you on how to use the gadget.
Well, you are absolutely correct on that. Customers' education is something many businesses take seriously because it can enhance their customer base.