Focus on the customer experience in your business

[Starmix]

Recording everything that happens in your business is very important so that it will help you to remember anything you want to remember and it will even help you in the future in any way

A business owner must see to it that the box for customer feedback is always available. That will be the basis for a change and the basis for knowing what the customers experience in his business center.

 

[nomad]

When your customers are satisfied, you will have more sales from your customers. When your customers are satisfied they will also do free promotion for your business. Therefore, you should focus on customer satisfaction.

 

[Bisolami]

A business owner must see to it that the box for customer feedback is always available. That will be the basis for a change and the basis for knowing what the customers experience in his business center.

We need to make sure that the box for customer feedback is always available and we need to make sure that it is working because the box may be there and the owner of the business may not even remember to check it at all

 

[Starmix]

We need to make sure that the box for customer feedback is always available and we need to make sure that it is working because the box may be there and the owner of the business may not even remember to check it at all

The box is usually placed near the cashier counter. The customer can write down right away their feedback as to the experience they have inside the business enter. Are the workers good and nice and respectful to them?

 

[Bisolami]

The box is usually placed near the cashier counter. The customer can write down right away their feedback as to the experience they have inside the business enter. Are the workers good and nice and respectful to them?

This is very nice and I'm sure that they will get responses from each customers.
There are some customers would love to give feedbacks almost all the time so they are surely going to do that and the owner of the company will know what to work on

 

[Starmix]

This is very nice and I'm sure that they will get responses from each customers.
There are some customers would love to give feedbacks almost all the time so they are surely going to do that and the owner of the company will know what to work on

I am among the customers here who always drop my feedback hehehe. If there is a worker I do not like because of not helping my needs, I am not happy, so better report that person. That is for his own benefit to change hs attitude.

 

[Bisolami]

I am among the customers here who always drop my feedback hehehe. If there is a worker I do not like because of not helping my needs, I am not happy, so better report that person. That is for his own benefit to change hs attitude.

I used to drop feedback but not anymore because I am very much busier than that so I don't have enough time to start dropping feedback but I do so whenever I feel like

 

[Starmix]

I used to drop feedback but not anymore because I am very much busier than that so I don't have enough time to start dropping feedback but I do so whenever I feel like

In my case, I draft the comment before going to the business center. When I arrived there, I drop the piece of paper containing the feedback. I just write the feedback in one sentence.

 

[Bisolami]

In my case, I draft the comment before going to the business center. When I arrived there, I drop the piece of paper containing the feedback. I just write the feedback in one sentence.

I think that is also a good idea but I think you should make the comments after they have responded to you so that you are going to know what to write in the comments instead of writing the comment before going

 

[Starmix]

I think that is also a good idea but I think you should make the comments after they have responded to you so that you are going to know what to write in the comments instead of writing the comment before going

I will only write the comments from the previous happenings to alarm the worker that he's under observation. His toxic way of dealing the customers must not be tolerated. He will keep on repeating it.

 

[Bisolami]

I will only write the comments from the previous happenings to alarm the worker that he's under observation. His toxic way of dealing the customers must not be tolerated. He will keep on repeating it.

I think this makes a lot of sense to but I am this kind of person who does not go to a company or a shop where I was not treated well again because I see no reason why I should go there the second time

 

[Starmix]

I think this makes a lot of sense to but I am this kind of person who does not go to a company or a shop where I was not treated well again because I see no reason why I should go there the second time

I also felt that way never coming back to the same business center where awaiting there a rude employee. The customers will remember the face of the person and they will only feel relieved once drop their feedback to the box.

 

[Bisolami]

I also felt that way never coming back to the same business center where awaiting there a rude employee. The customers will remember the face of the person and they will only feel relieved once drop their feedback to the box.

You are right and we should not forget that the people who are selling are human beings and there are times when they may be sad but I think they should not let that overshadow their good behavior

 

[jetsaints30]

As a business operator or owner, you have to see to it that you always have with you a record of the experiences of the customers in your business. And you will get this through consumer feedback. It is a must for you to have it as the basis for improvement. If what they experienced was bad attitudes of the workers, they have to be replaced with good-mannered workers. The customers will retain in your business.

I agree. If our customers encounter any less than stellar attitudes from our team its a clear sign that we need to make a shift. After all those interactions are what stick in their minds and we want them to remember us for all the right reasons.

 

[Starmix]

I agree. If our customers encounter any less than stellar attitudes from our team its a clear sign that we need to make a shift. After all those interactions are what stick in their minds and we want them to remember us for all the right reasons.

Absolutely correct, we have to leave good prints for our customers to make them happy and keep n coming back they are assets that must not be taken for granted. They need to be loyal customers.

 

[Bisolami]

I agree. If our customers encounter any less than stellar attitudes from our team its a clear sign that we need to make a shift. After all those interactions are what stick in their minds and we want them to remember us for all the right reasons.

It is normal for customers to report the attitude of the workers in the company to the owner of the company or even the HR department so that they will work towards it or maybe even changed the worker