Probably, when customers do repeated purchases in your business that means they are satisfied with the business venture. that is why a business that wants to succeed must have what it takes to retain their customers.
How can I ensure customer satisfaction?
- Thread starter Knowledge Quest
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True, it can be said like that, even though it is far away because of buying and selling online, there are those who are closer to their city, but they still choose to buy repeatedly at my shop, once they even ran out of stock, they said they wanted to wait for a restock.
This is why it is very important to have a good channel of getting feedback from your customers directly with regards to the products that you sold to them, so that you will get a first-hand information from them about your product that they purchased.
That is a very good sign that your business venture is satisfying their needs and the kind of product you are selling to them is of a very good quality.
We can make sure customer satisfaction by providing quality products or services. Also, boost customer service, too. If they have any queries, answer them immediately. Both positive and negative feedback should be addressed professionally.
Probably, as a business person learning how to address feedback is very important and necessary whether they are positive or negative. You should always learn from them and improve your services.
Probably, as a business man you must always understand that your customers are the bedrock of your business. Without them there is no way you can be able to succeed. This mindset alone can make you treat them nicely.
You would have to listen to customers complaints and genuinely try to address them. Let them see that you are making genuine efforts to address those complains.
listening to the complaints and opinion of your customers is the best way to ensure customer satisfaction. That is why some businesses spend thousands of Dollars to carry out surveys.
