How do you deal with Karen customers without damaging the business reputation?

[Stardom22]

Karen customers are the types of customers that don't appreciate any quality customer services they are being offered. They can send emails to the CEO of the company with regards to sucking off of staffs that complain of being mistreated.
What do you say

 

[Magnus2022]

A company or business enterprise must know that a worker deserves some respect. Sometimes, it is proper that the company will safeguard and protect its employees. There is need to investigate the allegations against the employee and make sure that the customer is not taking undue advantage over the staff.

Post automatically merged: Dec 10, 2022

It is the duty of the company or business organization to make sure that the staff is not been accused to be humiliated or sacked.

 

[cherry123]

If you can still be polite to them then do it but the company or business organization should protect the workers and staff from being accused or humiliated by others

 

[Bisolami]

A company or business enterprise must know that a worker deserves some respect. Sometimes, it is proper that the company will safeguard and protect its employees. There is need to investigate the allegations against the employee and make sure that the customer is not taking undue advantage over the staff.

Post automatically merged: Dec 10, 2022

It is the duty of the company or business organization to make sure that the staff is not been accused to be humiliated or sacked.

It is a very bad thing for a company not to respect its workers. They will continue to lose workers

 

[eldavis]

This kind of customers simply do not know what they want, and if you do not address the issue they would keep on coming back again and again causing issues for you. It would be best you address this by having a word with them before it gets out of hand.

 

[Springtime]

When receiving complaints from customers, management should investigate the issue and find out what exactly happened before putting the blame on the staff. Always listen to both sides of the story and make the right judgement.

 

[Shavkat]

For me, I would let the customer vent out about his or her concern. If the customer does not want to accept my words of wisdom, then it is best to file a formal complaint and the higher-ups need to deal with it.