How do you handle online business customer complaints and feedback?

[eldavis]

In cases like this I usually give them time to show empathy and try to understand what they are going through before trying to solve it.

 

[freelancermaria]

Remember to address customer complaints promptly and respond in a polite and professional manner no matter what. Hehe

 

[King Belieal]

Any complain that a customer drops about your online business, just make sure that you respond to them whether it favors or criticizes the business. Don't ever be harsh in your response.

 

[Stardom22]

I can handle that on my part and handover the rest to the suppliers for