Based on my personal experience, there are some steps to dealing with customers' problems. Firstly, let the customers release their frustrations. Secondly, listen carefully to the details of the problems. Lastly, sum up their requests and make sure the customer agrees to a plan of action.
How to deal with customers' problems?
- Thread starter Shavkat
- Start date
This will make them run your business down. Some customers can be irrational especially when they learn that you are lenient. It's best to stand firm if you are right.
You have actually said it all, when customers rant in anger, the more you try to drop your own opinion, the angrier they become, also speaking from experience it's best you let them finish, and when giving a reply, make sure its in a gentle manner.
Let the customer vent their feelings. Listen patiently to their complaints and offer him/her a solution or promise that the situation will be improved. Actually, I sent an email two weeks ago to a bakery where I usually buy their bread. I found that the quality of their bread has deteriorated recently. I sent an email to their customer service stating my complaint. I got a prompt reply and the customer service officer promised that she would relay my message to the relevant personnel. I found the quality of their bread improved these few days. I am happy now. I think their customer service officer did a good job.
Like customers are always right just try to see how you can satisfy them and you would have repeated customers.
I think that the only way to deal with the problems of customers is to make sure you address it properly. if the customer is really demanding, then you must not sell items to such kind of customer.
Listen to their concerns attentively.
Apologize for the inconvenience caused.
Try to understand the root cause of the problem.
Offer a solution or a workaround.
Follow up to ensure the issue is resolved.
Take responsibility and make amends, if necessary.
Thank the customer for bringing the issue to your attention.
Apologize for the inconvenience caused.
Try to understand the root cause of the problem.
Offer a solution or a workaround.
Follow up to ensure the issue is resolved.
Take responsibility and make amends, if necessary.
Thank the customer for bringing the issue to your attention.
As someone who has dealt with many customer complaints in my past job, I can say that the key is to give the customer the space to express their frustration. Once they have let off some steam, it's important to focus on the problem at hand. Listen attentively and take notes if necessary to fully understand the situation. After that, summarize the issue and come up with a solution that both parties can agree on.
That's true. Some are very calm when laying their complaint. Some are aggressive. As a business person, you have to understand temperaments else you would follow and shout back at your customers.
I'm running a business and each time my customers make any complain all I do is to be quiet so I would advise you give them a listening ear. Allow them to express themselves and then you give them a solution and the solution you give should be to their satisfaction because your solution might not be their solution
