How to deal with customers unmet expectations

[cherry123]

You know customers are humans and they have their expectations even as they go shopping. So if you have consistent customers that felt their expectations are not met then you need to work on that that.

How do you deal with this;

First you would need to find out their unmet expectations

Weigh it with what the company can offer , then discuss it with the customer the length you can only go with helping out.

Then go ahead to do the ones you had agreed to do.

 

[Starmix]

It's not easy to deal customers because of their unmet expectations. It's better to explain to the customer the real reason. If that person continues talking or bullying it's better to remove her or call the guard.

 

[cherry123]

Yeah the thing is that customers always have expectations that needs to be met so the sellers need to look for ways to meet their needs to retain them for more sales

 

[Springtime]

First of all, you need to find out what are the unmet expectations of your customer. Evaluate if the expectation is realistic. If possible, try your best to come up with an offer which meet with the expectation. If the expectation is not realistic, explain to the customer in a polite manner.

 

[hastral45]

You know customers are humans and they have their expectations even as they go shopping. So if you have consistent customers that felt their expectations are not met then you need to work on that that.

How do you deal with this;

First you would need to find out their unmet expectations

Weigh it with what the company can offer , then discuss it with the customer the length you can only go with helping out.

Then go ahead to do the ones you had agreed to do.

All unmet expectations should be handled diplomatically. The company should realize that they must take position that would drive away the customers. Even if the demand of the customer is unethical to the company policy, it must be resolved amicably.

 

[Johnson2468]

To deal with customers unmet expectations, you need to gather all their complains, work on it to give them a better product but if you don't care about it you may loss them

 

[Bisolami]

You know customers are humans and they have their expectations even as they go shopping. So if you have consistent customers that felt their expectations are not met then you need to work on that that.

How do you deal with this;

First you would need to find out their unmet expectations

Weigh it with what the company can offer , then discuss it with the customer the length you can only go with helping out.

Then go ahead to do the ones you had agreed to do.

You can ask them the things that you can do to satisfy them and you should work towards it

 

[cherry123]

To meet expectations it to work on giving customers a better productTo deal with. customers unmet expectations can be remedied, you need to gather all their complains and deal decisive with them

 

[IB D]

The first thing is that you have to be very sincere with your customers. Let them know which expectations can be met and others that cannot be met. Explain to them why those expectations cannot be met.

 

[cherry123]

That right your customers should know which expectations can be met to show that you are very sincere with them Never you promised what you can't redeem to avoid misunderstanding

 

[hastral45]

The first thing is that you have to be very sincere with your customers. Let them know which expectations can be met and others that cannot be met. Explain to them why those expectations cannot be met.

One thing we have to understand is that human want is insatiable. As a business owner, you can't satisfy all your customers at once. That is why you should be expecting complaints from some of your customers. It is normal. But you should know how you are going to resolve some of those complaints diplomatically without hurting the feelings of your customers.

 

[cherry123]

The thing is that business owners should just try to satisfy all customers the best they can to avoid disappointing them That is why one should be expecting expectations from customers.

 

[uptrendfinancialsignal]

Customers expectations should be treated properly and customer satisfaction must be taken as a priority.

 

[Heatman]

You know customers are humans and they have their expectations even as they go shopping. So if you have consistent customers that felt their expectations are not met then you need to work on that that.

How do you deal with this;

First you would need to find out their unmet expectations

Weigh it with what the company can offer , then discuss it with the customer the length you can only go with helping out.

Then go ahead to do the ones you had agreed to do.

This is the reason why you should always make use of survey every now and then to get correct feedback from your customers on what they need to be improved on your product and services so that you will know exactly what to offer them next time.

 

[hastral45]

This is the reason why you should always make use of survey every now and then to get correct feedback from your customers on what they need to be improved on your product and services so that you will know exactly what to offer them next time.

Surveys and questionnaires play major roles in determining the status of products.
But it is pity, such practice is not common here in Nigeria. Through survey, you got to know if you are able to meet the customers expectations.

 

[Chibson]

The first thing you need to do if you want to deal with customers expectations is to find out what your business is not doing right. You also need to collect their opinions.

 

[hastral45]

The first thing you need to do if you want to deal with customers expectations is to find out what your business is not doing right. You also need to collect their opinions.

Yes. Agree with your submission. What is the purpose of being in operation when customers need cannot be met. Are they not the reason the reason the business is in operation?.

 

[Chibson]

Yes. Agree with your submission. What is the purpose of being in operation when customers need cannot be met. Are they not the reason the reason the business is in operation?.

Your customers are always the centre of focus when running a business. You must try as much as possible to meet their expectations if you want to succeed.

 

[Yohanna]

There are lots of customers expectations that the business owners must meet and it's done by satisfying them always.

 

[Chibson]

Conducting surveys from time to time is necessary. It is one of the most effective ways some businesses whether in the online space or offline space uses to know the opinion of the customers.