If we are going to buy goods online through the marketplace, we always see and read the reviews of previous customers. Your store's average rating will be displayed on store and product pages.Every review made by a previous buyer will be used as a reference for future buyers, they will be more confident and trust your shop to always provide quality products, no complaints or misplaced items. So if you are a businessman who has an online store and is registered on the marketplace, your store really needs a 5 star review, meaning that customers will be satisfied with your products and services, and will automatically improve the quality of your store. In your opinion, how to get a 5 star review?
How to Get a 5 Star Review?
- Thread starter Suba
- Start date
In my opinion there is no special way, just serve your customers as best as possible, send the items they ordered as soon as possible, with good product quality, and with safe packaging. But still the name is human, sometimes there are those who don't know thank you. When there is an error from the expedition, for example the goods have been sent by the expedition for a long time, the seller still gets hit. So both the seller and the buyer must be wise.
I do this always when buying from a store I just know about or one that just open, that's why its necessary to treat customer the best way you can because it's a source of promoting your business from nice reviews.
Yes, it is true that there are fraudulent traders, placing fake orders just to give a 5 star review and rating. Sooner or later if they are dishonest they will be exposed. A salesperson who really intends to sell certainly won't do dirty things like that, he will prioritize honesty in selling.
- Thread starter
- #6
Have you tried on your business, a way to get 5 stars. Even though there is no special way but it is often ignored by sellers, make product descriptions short and easy to understand, Keep in touch with customers and answer every customer question, usually via chat or WhatsApp, and resolve any complaints quickly so that buyers are not disappointed and broadcast on social media.
Of course I've done it all. However, not all buyers are wise, sometimes they immediately drop the shop by giving a bad rating, the reason being that old goods have settled on expeditions due to overload.
I would never suggest paying someone for that. This is because paying someone to write a positive review suggests the fact that you may not want people to be honest about your company.
Of course, if you pay people just to place fake orders and give a positive rating, I don't do it, for the reasons you mentioned. I uphold the value of honesty, so I will not do anything that will damage my honesty.
I also believe that paying people to write a 5 star review for your company not only constitutes dishonesty, but I think that it is also quite unethical as well. This is because it is obviously quite misleading as well.
Yes, you are right. If someone is dishonest sooner or later it will be exposed. So, there's no need for me to waste money doing something like that. I believe if I have sustenance, God willing, I will not go anywhere.
Make sure your support service is top notch. Engage with customers and try to resolve issues raised. And above all, make sure the product is top quality.
- Thread starter
- #14
You don't need to worry and despair, as long as you can prove your shop is the best for similar items, the bad rating will disappear, filled with good ratings. Good luck
Well, I have seen many companies trying to paying someone to receive a 5 star reviews and this also includes many popular websites. I believe that they might have some kind of agenda behind that.
I'm not worried about their bad rating, I just need to reply to every complaint they write, so as not to create bad prejudice from other potential new customers.
To get a 5-star review for your online store, you must ensure your customer is completely happy with his/her shopping experience at your store. That may include a user friendly interface, provide a clear description of the products you sell, have a clear refund policy, deliver on time and good customer service.
Well this depends on many factors, the quality of your product, its availability, delivery time, value for money, customer service or after-sales service, there are many aspects to cover from selling a good product or service and receiving a good review or a 5 star review.
Most businesses don't even understand the importance of customer reviews. I always tell every customer that patronizes my business to drop reviews because it can influence patronage.