How to make sure that the customer care staff treats your customers well?

[Hate2Wait]

The easiest option to know if our customer care is treating our customers well is through feedback message or IVR option on which the customer can reply and get it's feedback recorded

 

[cherry123]

Monitory and evaluation would help. conduct a survey on the experience of the customers as they interact with the business care customers daily

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[King Belieal]

For customers that come into the physical building to make enquiries, a CCTV camera would put the customer service staff on check.

 

[nomad]

You should frequently check how they are delivering the service. You also need to offer your customers to make complains to higher authorities.

 

[Hate2Wait]

I have seen most such platforms have feedback options either through IVR or text message or we need to answer the link sent on email