It is very important in a business to have a good relationship with the customers. it is not a hard thing. It could be done once and that will be forever cherished by the customers. When the customers have a consistent experience in your business every time they interact with the owner and workers, it will leave them a very good impression. This way is regarded as mutual understanding between the customers and the business owner that may extend for a long period of time.
A good customer relationship is always going to make your customers be very happy with your business and that is always going to make them to personalize your products.