Importance of resolving complaints

[eldavis]

While running a business, it is impossible to be able to please every single person out there. And along the line, complains might come up. How you handle these companies determine how people sees your business. In other words how you handle complains coming from your customers would also affect the image of your business. Most business owners tend to always ignore complaints, I believe this is a wrong way to handle it most times.

 

[Starmix]

It's very important to resolve a complaint if it's addressed to your company and if you are the head of office you must sit down with the workers causing troubles. If not, they might proceed to court.

 

[SHAHID987]

We need to handle complaints properly because if we take them lightly or ignore them then we me lose our customers and time to time large number of customers will leave us.

 

[olaniyi]

It is very good to know how to handle customer complain and that is why there should be customer service sector in a business so that they will handle to the customer satisfaction

 

[AmazingJob]

Yes, it is not easy to please everyone. Resolving the complaints is essential to ones business. Without problem channels, business will have a bad image to the public eye. Word of mouth is powerful.

 

[nomad]

Conflicts are common in workplace, if these conflicts are not solved, they will create big issues. Therefore, before it gets out of your hand, you need to douse the conflict by resolving it.

 

[eldavis]

It is very good to know how to handle customer complain and that is why there should be customer service sector in a business so that they will handle to the customer satisfaction

Your ability as a business owner to resolve the complains of your customers will also help in boosting their trust and confidence in you and your business and would want to come back next time because they are sure that if anything goes wrong you will definitely be able to sort it out.