Is email support still relevant form of support system?

[Passiveearner]

There are many people who tend to send emails rather than contacting the support system through other methods such as phone support. Emailing is one of the best and one of the popular ways to reach the support. So, do you think that it is still relevant today?

 

[Starmix]

I guess so, in fact, I always received emails asking for support to readers. I'm wondering where they got my email address. It's so weird.

 

[Raja]

It's the best as long as they get response from the business and is cheap as you don't need to hire staff for customer support.

 

[Imran Noori]

There are many people who tend to send emails rather than contacting the support system through other methods such as phone support. Emailing is one of the best and one of the popular ways to reach the support. So, do you think that it is still relevant today?

Yes, I see many people use email to communicate with the customer services.

 

[Shavkat]

In this modern world, it is not a good way to deal with urgent concerns now. If it is having proof of receiving or sending some files, it is a good idea.

 

[nomad]

Email support is one of the most popular support systems that exist today.

 

[eldavis]

Though a lot of companies still make use emails for their support and even advertising, but i feel making use of emails might not be that effective, especially now that most persons do not go through their emails.

 

[uptrendfinancialsignal]

The email support is still very useful and it is what is being used presently.

 

[Reedex]

It is still a very relevant form of support system that every business can still incorporate.

 

[Niyi Briggs]

Email support cannot deliver quick solutions. I don't believe it is even effective anymoe. Serious organisations use live chats to provide customers support.

 

[Springtime]

Email support is considered as one of the options but it's getting less popular. Phone support is also not preferable because you always have to wait for a long time to get the support staff to answer the call. I think the most effective way is using Live Chat if you need to get quick response.

 

[Niyi Briggs]

I understand that it is hard for organizations to respond to the numbers of emails that come to them in a day. The best way to go for customer support is live chat.

 

[jetsaints30]

Emailing is still relevant and popular way to reach the support system because it provides a written record of the communication and allows for easy reference and follow up.

 

[Chibson]

Email is one of the most relevant way of contacting support. I use emails most of the time whenever I have issues with any kind of platform or business venture.

 

[cherry123]

Yes, it Is still relevant. its all depends on the person involved. For me I prefer a chat with the person

 

[Fidelia]

I prefer social media support than all those email support. They are always very slow to respond to email support.

 

[Ratine]

Most people nowadays use the social media handles to communicate swiftly to the companies have queries with.

 

[IB D]

Customers are not really taking businesses that offer email support as serious as businesses that offer live support.