Item or Service Given Due to Poor Customer Service

[Joshua Farrell]

When do you think it’s necessary to give something for free to make up for bad customer service?

 

[Niyi Briggs]

When a customer has suffered significant losses and it is the fault of the organization. You don't have a choice but to compensate them.

 

[Shavkat]

If it is a serious issue, then it is about time to give some freebies. However, it needs to know what is the real problem if accepted or not.

 

[Springtime]

If it's a mistake made by the company, the company should give out some freebies or a gift to compensate the customer. Just like the case of Paypal I posted here a few days ago. Due to a delay in processing my request to transfer money from my paypal account to my bank account, Paypal gave me USD5 as compensation.

 

[Magnus2022]

Honestly, it is only possible in western countries where there is stiff competition. Secondly, it happens where organization respects the customers and law of the country.

 

[hastral45]

You can give items or gifts to compensate customers on errors on goods which are caused as a result of defect from the company.

 

[Bisolami]

When do you think it’s necessary to give something for free to make up for bad customer service?

You have to compensate your customers whenever they have lost so much money to it.

 

[Joshua Farrell]

You have to compensate your customers whenever they have lost so much money to it.

What would your definition of loosing too much money? Some countries and localities have laws on their books, that define how much can be refunded by law, and how long someone has to get a refund.

 

[Bisolami]

What would your definition of loosing too much money? Some countries and localities have laws on their books, that define how much can be refunded by law, and how long someone has to get a refund.

Losing too much money simply means that the customers received a lot of bad goods from you. If the goods are bad, you have lost money

 

[Reedex]

Items could be given for free to affected customers in order to attract them at any time..

 

[cherry123]

No.i.dont need anyone gift or items for BSF service I don't like bad service at all as it is always annoying. I think it will be better to use another seller even.

 

[LoukiaCharilaou]

Items could be given for free to affected customers in order to attract them at any time..

Correct. In this way, you will keep your customers.

 

[cherry123]

That's the way to go you would be able to leave a business when you do not fancy their serviced then trying to get stuff just to cover up for them

 

[IB D]

Sometimes you have to use your humane discretion and compensate your customers for their losses. I lost about 200 birds on Transit and the supplier paid for 100 back for me.

 

[eldavis]

I think it would be best to not make the customer pay for that particular service. Though it would be a major loss on your part but the goal here is to keep the customer and make sure they come back again.

 

[Etini Willie]

When it is clear that the customer is about to suffer loss and is caused from my own end as a seller or service provider, I would issue a new piece or render the service again to placate the situation.

 

[Bisolami]

I think it would be best to not make the customer pay for that particular service. Though it would be a major loss on your part but the goal here is to keep the customer and make sure they come back again.

That may be very hard to because you may not trust the customer and they may not trust you too but there are ways to go about it. No one is willing to lose and that is the truth

 

[cherry123]

Customer satisfaction should be upheld. if one caused any disactisfaction to a customer as a seller or service provider, It will be good to render the service again to satisfy the customer

 

[Bisolami]

Customer satisfaction should be upheld. if one caused any disactisfaction to a customer as a seller or service provider, It will be good to render the service again to satisfy the customer

Even if we are trying to satisfy all the customers that we have, we may not be able to satisfy all of them and when we are not able to do so, we should apologize to them for not meeting up to their expectations

 

[eldavis]

When a customer has suffered significant losses and it is the fault of the organization. You don't have a choice but to compensate them.

True, as long as the fault is not from them and it's from you. This is the best choice of action to take. Cause in this state any wrong move could make you loose the customer completely.