The Digital Cure: Diagnosing the Vital Signs of your Business

[You]

Just like a doctor, business leaders need to regularly check the "vital signs" of their company's digital health. Here is a checklist:

1. Customer Experience

Is your customer experience seamless, personalized, and mobile optimized?

2. Employee Skills

Do staff have the latest digital skills in areas like data, social, mobile?

3. Agility

How fast can you develop digital products/services and pivot on customer feedback?

4. Data Insights

Are you extracting value from customer data to gain competitive advantage?

5. Platform Uptime

What is your site/app availability and page load speed?

6. Automation

Have you automated repetitive processes for efficiency using AI and robotics?

7. Security

Is customer and company data protected with cybersecurity best practices?

8. Legacy Tech

Are systems modern, cloud-enabled, and API integrated?

9. Innovation Culture

Does the work environment encourage digital experimentation and rapid testing?

10. Leadership Alignment

Is the leadership team actively sponsoring the digital vision?

By regularly assessing these vital signs and taking the digital "prescription" needed, companies can drive digital transformation and stay competitively healthy.

 

[Heatman]

In everything that you are going to be doing in your business it is paramount that you are in a very good relationship with your customers because they are the reason why your business is existing in the first place.

 

[Niyi Briggs]

With the inclusion of digital sensitivity in modern organizations, there is a need to consistently examine the health of your digitization as an organization. If your organization has an app, be sure to monitor the performance of the app from time to time.

 

[capri]

The aspect of platform uptime is especially important because most people in the current world lack the patience to keep trying whenever a platform fails to work as expected.
To boost customer engagement, a business should thus monitor its platforms to ensure that they feature acceptable uptimes.

 

[Niyi Briggs]

The aspect of platform uptime is especially important because most people in the current world lack the patience to keep trying whenever a platform fails to work as expected.
To boost customer engagement, a business should thus monitor its platforms to ensure that they feature acceptable uptimes.

This is very true. If your organization runs an automated booking system and your app is down, users would move to the closest alternative. The market this days is not patient at all.

 

[Heatman]

This is very true. If your organization runs an automated booking system and your app is down, users would move to the closest alternative. The market this days is not patient at all.

This is the reason why you have to make sure that you are always available to run maintenance on all of the automated software that you are using so that's none of them is going to be out of service for a long period of time.