In business, you need to be service oriented . The only thing that makes you profit is the way you deal with your customers. There must be a direct connection between you the business owner and customers. This way retains the customers and extracts more value from them. If possible, be a topnotch customer service provider so that the customers can feel your sincere services to them. That is also one way customers gain trust in business.
The importance of customer service to the success of your business
- Thread starter Starmix
- Start date
This post reminds me of a bank in my country that managed to garner a significant market share in a short period, thus dislodging many established competitors, simply by adopting a policy of listening to, understanding, respecting, and connecting with customers.
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- #3
Those were very good tactics of the bank management to top the customers or clients. Bank clients are the direct sources of the banks' good reputation and services. Clients will be happy if heard or listened by the bank managment. .
If your business have poor customer service, it is always going to affect how your potential customers and old ones are going to be patronising the business.
Customer service can be really important and many big businesses understand this. This is why they tend to create separate departments for customers. This can be a great way to offer services to customers.
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- #6
The customers most likely never come back a bad sign that your business has poor services customers disliked. They will also spread the bad services to the people in their community thus prompting the people to boycott the business with poor customer service.
A business that has a good product with poor customer care would surely lose customers. Customer support and service is a complementary strategy to quality products that drive sales in an organization.
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- #12
Agree with this, customers need attention because they might not come back. They bring money, they are assets to your business and one false move means goodbye business. Good services must be genuine and topnotch.
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- #14
We also feel the same once enter a mall and choose a certain area like clothing and if we are not entertained despite our queries, the next move is to leave the business site. I did not many times. I left the business site f sense they are not having good services.
Your business is all about your customers. You need to treat them good in order to maintain their loyalty.
You are right, without your customers, your business would be no where. You need your customers to grow, so how we treat them matters a lot, if they would stay or return.
Customer service when done efficently leads to customer satisfaction which can trigger more sales for a business. It also enhances brand reputation as the business would have a positive reputation.
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- #18
Customer service if well implemented by the business owner to the entire business force could give greater impact to sales production. The customers will be happy and satisfied and would gladly spread the good services to the community.
Customer service is the image making mechanism of your business as far as customers are concerned. They relate with your business as far as the effectiveness of your customer service and that can be a good determinant of the success or failure of your business.
