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Probably, that is one of the major importance of exceptional customer service. People will refer your product or business venture to others.There are a lot of importance to exceptional customer service for business success. Aside you getting sales from your customers, your customers too will refer people to you when you are doing well
Very true, the customer service is more like a representative of the company, how they act and treat customers would determine how others view and see the company in general.A business would only flourish when it has good customer care relationship. Businesses must know how to maintain their customers in such a way good relationship would be established.