What are the Benefits of Replying to Customer Comments on Social Media?

[Niyi Briggs]

Any business that has a strong habit of replying social media comments of its customers easily gets my trust. That implies that they would give me good support if I run into challenges doing business with them. Such a business deserves my patronage.

 

[Abdul01]

Any business that has a strong habit of replying social media comments of its customers easily gets my trust. That implies that they would give me good support if I run into challenges doing business with them. Such a business deserves my patronage.

This shows that they are being sincere in running the business and have a good customer support, this kind of business easily receives complain from customers and take time to work on them thus giving feedback when issues arises.

 

[IB D]

I value and respect any business that actually acknowledges customer comments on social media. That shows that the business takes the customers serious and important to their existence. It is rude to ignore social media comments from your customers.

 

[Etini Willie]

It sends a positive message to the customers that you really care about their opinions.

 

[nomad]

When you interact with your customer's content on social media, your customers might feel privileged and he might become a regular customer.