You are right. My husband and I have a trading business and we try as much as we can to keep our customers satisfied.
What are the best practices for customer service?
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Yeah, the fact that you and your husband understood this will make you successful in the business. The problem with some business people is that they don't understand things like this.
Yes, we both understood early how important customer service is. It would be impossible to survive otherwise.
Definitely, no business will be able to survive without a good customer service. But I have seen some businesses where the customer service agents are very harsh, people tends to run away from them.
Yes, I know such businesses as well. They end up closing because of the bad service they offer to customers.
Probably, every business man must take A very good approach to offer good customer service in order to last for a long time. Having bad customer service will make them close up.
That's right. If you want to have a successful business, you must always be polite, kind and helpful to your customers in order to keep them.
Yeah, The importance of being kind and honest to your customers cannot be underestimated. it is one of the things that will make them trust your business.
That's true. As they say, 'The customer is always right.'
Yes, even if the opinion of a customer does not make sense you have to address him or her in a polite manner.That's true. As they say, 'The customer is always right.'
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Yes, even if the opinion of a customer does not make sense you have to address him or her in a polite manner.That's true. As they say, 'The customer is always right.'
That's right. You must always be patient with customers.
That is one of the most important qualities of a good business person. Being patient to the complaints of your customers is very necessary.
Yes. Of course, it is a matter of character. Some people get angry easily and they lose their customers in this way.
business people should always try as much as possible to control their anger. It can make you lose customers.
Anger and generally bad behaviour will definitely make you lose your customers. It is a complete disaster.
Also in order to build good customer service the customer reviews are important
Providing multiple channels for customers to reach out (e.g. phone, email, live chat)
Providing self-service options (e.g. FAQs, knowledge base)
Having a clear escalation process for handling complaints or complex issues.
Providing self-service options (e.g. FAQs, knowledge base)
Having a clear escalation process for handling complaints or complex issues.
