What are the factors that affect how a firm is viewed?
- Thread starter Shavkat
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How a company is viewed is determined by customer satisfaction, quality of products, how long they have been in operation etc. Though there are other factors but these factors are major determinant. Other factors include community services, company's ethics and culture etc.
One of the foremost factors that determine how a firm is viewed is the quality of their products. The second determinant is how the firm treats it's staff. Then, the strength of the brand of the firm also determines how it is viewed.
The public conduct of key leaders in a firm is a determinant into how the organization is viewed. Company leaders who always conduct themselves with decorum by, for example, declining to become embroiled in online drama, influence members of the public to view the firm in positive light.
How you treat your customers and the quality of your product and services is one of the best ways your company and business activities are always evaluated by the people.
Two factors that can be used to judge a firm is it's corporate social responsibility and employees satisfaction. Corporate social responsibility influences the internal viewing of a firm while employees satisfaction influences the external viewing of a firm.
The perception a business has is the way it built its trust. A business must build good relationship among its workers first, thereafter with its customers. Then it must equally build on social responsibility to the societies atb large
The product and services of your firm is what you are known about and whenever they are of high or low quality, it is going to leave are the positive and negative impression on your patronizers.
