What aspect of being a receptionist is most crucial?
- Thread starter Shavkat
- Start date
That's the biggest challenge that one faces in the job. You come across people with different kinds of attitude and behaviour. And some of them can be really rude. But then you need the patience and tolerance to accomodate all kinds of people. It's not easy to keep a pleasant face when someone is being rude and misbehave. So, the receptionists have to mask their real emotions.
I have never seen any company that doesn't have a receptionist. It's the first point of contact that any business customers meet. Ladies do well as receptionist.
Ladies do well as receptionista because they are expected to naturally have that friendly disposition expected of a receptionist. Some of them would scare you with just their facial look you would vow never to enter that organisation again.
As a receptionist, how you first greet and receive a visitor speaks a lot about the disposition of the organization. That first impression would define the mindset that visitor has about that busines.
A receptionist spends a better part of his/her working hours interacting with other people. I thereby think that the most vital attribute that a receptionist must have is excellent people skills. This includes possessing good communication skills and having sufficient emotional intelligence so as to avoid getting into frequent conflicts with others.
You are very right. Communication is a skill receptionist must have in order to play his/her role perfectly well, how you communicate to people determines their reaction especially when the are feeling tensed.
You would have to do all of this very well in order for you to become successful as a customer service representative because that is the full description of your job.
It is called being professional. When you have to put on a smile on your face to make the guest to the organization feel welcomed. It is like the receptionist is the most important position in an organization.
A receptionist must be good at multi-tasking because their job roles are multi faceted. They answer calls, attend to visitors, fix appointments. The ability to meet up with all these roles require great multi-tasking abilities.
Well, that's the truth, some guys face will scare you from entering the organization but that still didn't mean there are not receptionist who are guys and still doing well out there, guys are capable of handling critical situation faster than ladies.
An important aspect that a receptionist must have is that he or she must be friendly and knowledgeable. Because he has to face clients with various characters. So, he must also have a high level of patience.
Some clients and customers have some attitudes that you shouldn't even receive them but you have to as part of your job. A receptionist must understand what is going on in the organization per time.
That's right I agree with you. I also often get unpleasant treatment from clients who don't know manners. But I remain patient in serving them, rather than them spreading bad news that could damage the company's reputation.
I also believe that being able to create a very good first impression to your customers is something that is very important.
Receptionist izs the company image representer to the public. She is the first worker to be seen. The ways and manners she conducted her business would represent image perception of that businezz. Therefore, she must be cordial, respectful and courtesy.
