Customer-based brand equity refers to the value a brand has in the minds of customers and its ability to drive certain customer behaviors. It is built by shaping how customers perceive and respond to a brand. There are four main components:
1. Brand Awareness: How easily customers recall or recognize your brand. Higher awareness makes a brand stand out.
2. Brand Associations: The thoughts, feelings, perceptions linked to your brand in customers' minds. Positive associations can boost brand image.
3. Perceived Quality: Customers' assessment of your brand's quality compared to alternatives. High perceived quality builds value.
4. Brand Loyalty: How strongly customers connect with and are devoted to your brand. Loyal customers are less likely to switch.
By cultivating favorable brand awareness, strong associations, exceptional perceived quality and brand loyalty, companies can increase customer-based brand equity. This gives them competitive advantage through differentiated brand positioning and the ability to charge premium pricing while retaining customers. Tracking it reveals brand health.
1. Brand Awareness: How easily customers recall or recognize your brand. Higher awareness makes a brand stand out.
2. Brand Associations: The thoughts, feelings, perceptions linked to your brand in customers' minds. Positive associations can boost brand image.
3. Perceived Quality: Customers' assessment of your brand's quality compared to alternatives. High perceived quality builds value.
4. Brand Loyalty: How strongly customers connect with and are devoted to your brand. Loyal customers are less likely to switch.
By cultivating favorable brand awareness, strong associations, exceptional perceived quality and brand loyalty, companies can increase customer-based brand equity. This gives them competitive advantage through differentiated brand positioning and the ability to charge premium pricing while retaining customers. Tracking it reveals brand health.