In my opinion, customer representative needs to know the company's products or services by heart. If he or she is knowledgeable with these things, then how he or she can solve the problems of the clients. Moreover, he or she needs to be updated with the new features of services in his or her company. I hope he or she could do this accurately.
What qualities does the customer representative need to improve on?
- Thread starter Shavkat
- Start date
I agree that the customer representative needs to have good knowledge about the product s(he) sells. In addition, s(he) should also possess good communication skill and be honest with his/her customers at all times.
There is no way you are going to work as a customer service representative without knowing everything there is to know about the company's product because it is exactly what the customers will be coming to complain about and you need to know exactly the feedback to give them.
The customer care representative must be very friendly.
You are very correct about that and the customer service representative should also present a welcoming face at all times and smile to the customers.
A customer representative must skillful in communication skills. He must be courtsy and diligent. He must know how to relate with customers in order to boost business and customer relationship. He must see himself as image of the company to the public.
Customer representatives must have a face value, smart, smiling, friendly and could answer all questions related to the products. She must also be having a sex appeal so customers would like to come many times in the day or week.
- Thread starter
- #10
You are right. Unfortunately, some companies are using automated answers for certain concerns. Personally speaking, I still prefer being assisted by humans who are well-equipped customer service in the company.
- Thread starter
- #13
Indeed. A customer service who works inbound or outbound. He or she should be good at communicating with others, especially when dealing with customers' concerns or issues. These are related to business problems.
A customer care representative should know how to relate well, especially when people have problems and are being irrational. The customer is always right, and the representative should do his best to make the customer feel this way while acting in the best interest of the business.
Every customer rep department should prioritize communication skills for it's staff. It should inculcate the ability to articulate ideas and present it to the understanding of a querying customer.
One vital skill that customer care reps need to improve is their ability to listen. A customer care rep is not expected to be a talkative but an astute listener. This is so because it would help him to have a full grasp of a customer's complain and concerns.
