What qualities does the customer representative need to improve on?

[Niyi Briggs]

They also have to improve on their sense of empathy. This would make them derive satisfaction in solving issues for customers. With empathy, it would be a passion for them to see customers leave with smiles on their faces.

 

[eldavis]

For me it should be the communication skills you need to know how to get across to customers or clients to he able to capture them. for sales which is the most important

That's so true, i have spoken to some customer representative before in the past and i was not impressed with some. Some of them do not even have enough patience to attend to you the right way or to even find out the issue.

 

[Etini Willie]

That's so true, i have spoken to some customer representative before in the past and i was not impressed with some. Some of them do not even have enough patience to attend to you the right way or to even find out the issue.

Some customer care reps can be so rude that you would vow never to have anything to do with that organization again. They should only pick people that have empathy to work as customer care representatives.

 

[IB D]

Anyone that is working with customer service should have good temperament. Such a person must rank very high after doing a temperament test.

 

[nomad]

A customer representative is a marketer, and he needs to have marketing skills, mostly persuasive skills

 

[Fidelia]

The customer care rep would always need to improve on how they handle communication to being prompt and very detailed.