Things to do before outsourcing customer support

[Joshua Farrell]

What do you think are some things that companies need to think about before deciding to outsource their customer service operations?

I think an issue that would need to be solved, would be providing continued employment for those whose jobs would be removed, due to the call centers being relocated out of country.

 

[Shavkat]

Outsourcing is the last option of a company when their employees cannot do certain tasks and they due for deadlines. This case is more on companies who have factories providing tangible items.

 

[cherry123]

Just he sure that the people that are being employed knows what their job entails. in other words just go for skilled hands to help keep the business stabie and going

 

[nomad]

You need to see if the people you are hiring for customer support have skills and knowledge about your business or not.

 

[cherry123]

You can't just outsource this sensitive area of a business to newbies. You need to be sure they all have the skills

 

[flower]

Most of the customer service representative in majority of the company in my country are outsourced.

 

[cherry123]

Yeah this service is most times outsourced I think it is always cheaper to do this for the company than employing workers.

 

[uptrendfinancialsignal]

The expertise and the experience of the company that they are outsourcing to should be investigated properly.

 

[Reedex]

I still believe that the recruiting process of the company that is being outsourced with the operation should be followed up.

 

[uptrendfinancialsignal]

I still believe that the recruiting process of the company that is being outsourced with the operation should be followed up.

The company should keep a close eye on the recruiting process so that it will be effective.

 

[Reedex]

The company should keep a close eye on the recruiting process so that it will be effective.

It is not good for the company to outsource without keeping close relationship with the people involved in the recruiting process.

 

[IB D]

One of the things to consider when you want to outsource your customer support is the cost. Would it be more cost effective to outsource it or keep it internal? Another important factor to consider in making this decision is where your customer service would be located and how it would needn your assistance.

 

[Smalto]

Outsourcing is the last option of a company when their employees cannot do certain tasks and they due for deadlines. This case is more on companies who have factories providing tangible items.

To me, I don't see outsourcing as some sort of weakness or deficiency, rather I see it as a smart move, leveraging on the time abundance and expertise of some set of people to achieve your desired aim, so outsourcing is a welcome idea.

 

[hastral45]

There are some professionals who are so proficient when it come to handling customers related issues. That is their field abd they know best how to handle the matter. Professionals like that are partly employed by some reputable big companies to handle all their customers service departments for effective results.

 

[Springtime]

It is quite common for companies to outsource customer support. When doing this, the business has to make sure that the personnel employed understand your business, and have the skills to deal with customers in all circumstances.

 

[Heatman]

If your current staff who are working in the customer service representative department are not doing a very good job, you would have to consider outsourcing the job because it is not a position that you can leave out for a long time to get your own staffs to do it better.