I believe delayed delivery has happened to us in one way or another as both customers and as well the business owners. There are times as a business owner where you might not be able to deliver yours goods or services to your customers on time due to one reason or another that is beyond your control, how do you sort this out? Especially when the customer is becoming angry?
Delayed delivery
- Thread starter eldavis
- Start date
It is always very important for you to update your customers on the delivery of their purchase, so that they are not going to be worried about it. Even if it's there's a delay, you should update them on the reason why their product is being delayed.
It is essential to keep your customer updated on your delivery schedule. Should there be a delay, let your customer know the reason and when s(he) can expect to receive the goods ordered.
There might be reasons for a delayed delivery like highway robbery, sudden blackout so they cannot pull out the products, sudden nationwide strike, sudden out of stocks unnoticed and the delivery driver might get sick and hospitalized. They are the most possible causes for delayed delivery.
One time I experienced it, the customer was angry because the delivery was delayed. The solution is I have to contact the delivery service to ask about the position of the package so that it can be tracked and sent to the destination address. I contacted via Instagram DM.
We can't actually blame the customers to get mad because they do not know the reason. That is why if I have an online delivery, I have to wait until it is delivered to me. It is not good to conclude.
The problem is that it takes days to deliver, and it's not just one or two customers that I deal with. Actually it is something that is natural, because it often happens during large-scale promotional events.
There is always a possibility that the delivery will be delayed but it is very necessary for you to update a customer about it on time.
You need to work like a carabao
. You have to specify the number of days the orders to arrive arrive according to location. Those nearer 4 days farthest 10 to 12 days to avoid cramming and delayed delivery.
The marketplace should have regulated the maximum number of packages that can enter the expedition. So that the package is not overloaded in the warehouse. I feel sorry for the couriers, they are working overtime until morning. Not a few who fell ill from exhaustion.You need to work like a carabao
