Factors that Influence Customer Satisfaction

Starmix · Jul 5, 2023

As a business owner, he must do his best to satisfy his customers not only on the quality of his goods or products but likewise on the manner he and his workers serve the customers. It must be in honesty and integrity. The customers are so sensitive that they want everything fast and in order. No matter how rude and mean some customers are, workers are not robots, so the latter must be composed to avoid the tiger looks of the customers.
The following are what the customers want to feel satisfied: 1. accessibility 2. empathy 3. language 4. response time 5. convenience, choices 6. simplicity, and 7. quality.

If you are a big-time businessman, you need to master these 7 factors that make the customers satisfied. Agree or disagree?

SHAHID987 · Jul 5, 2023

Customer satisfaction is mainly connected with quality products, once the product is good customer usually forget other things. After this customer shows satisfaction on our dealing with them.

Starmix · Jul 5, 2023

Yes you're so right. There are many ways how to satisfy our customers in such a way they become loyal to us. It's not only on the sweet smiles and nice talks but most importantly, the quality of the product and services.

Springtime · Jul 5, 2023

Offering quality products is one way of gaining the trust of your customers. Other than that, be honest with your customers. Do not exaggerate the benefits of your products. Offer warranty and after sales support.

Heatman · Jul 5, 2023

Starmix said:
As a business owner, he must do his best to satisfy his customers not only on the quality of his goods or products but likewise on the manner he and his workers serve the customers. It must be in honesty and integrity. The customers are so sensitive that they want everything fast and in order. No matter how rude and mean some customers are, workers are not robots, so the latter must be composed to avoid the tiger looks of the customers.
The following are what the customers want to feel satisfied: 1. accessibility 2. empathy 3. language 4. response time 5. convenience, choices 6. simplicity, and 7. quality.

If you are a big-time businessman, you need to master these 7 factors that make the customers satisfied. Agree or disagree?

If you make provision for accessibility, empathy, language, response time, convenience, choices, simplicity, and quality in your business, there's nothing that will make your customers to leave your brand.

Starmix · Jul 5, 2023

Heatman said:
If you make provision for accessibility, empathy, language, response time, convenience, choices, simplicity, and quality in your business, there's nothing that will make your customers to leave your brand.

That is true and the customers always remember how the business center people treated and served them satisfactorily. There are workers who lack self-control when mistook a customer as rude. There are people whose voices are nor sweet there are also sour but it does not mean that they are not good.

cherry123 · Jul 6, 2023

In all business customers need to feel satisfied: As a customer I will want to be treated nicely by the seller so the seller must make his or her self accessible, showing empathy and using the right language

Starmix · Jul 6, 2023

Simplicity, quality, and timeliness are factors that lead customers to stay in a certain business. After some years of being loyal customers, they might be offered an incentive or offered to purchase goods through installments.

eldavis · Jul 6, 2023

One major factor that influences customer satisfaction is your customer service. You cannot achieve customer satisfaction if you do not offer quality customer service to your customers. This would also be what would make them want to come back.

Niyi Briggs · Jul 6, 2023

Some customer service reps don't even make an attempt to try and get the problems of customers solved. They are rude and unruly and have chased many customers away with their attitude unknown to the management.

Heatman · Jul 6, 2023

Starmix said:
That is true and the customers always remember how the business center people treated and served them satisfactorily. There are workers who lack self-control when mistook a customer as rude. There are people whose voices are nor sweet there are also sour but it does not mean that they are not good.

Treating of your business customers well is something that's going to pay off well in your business. They will never stop buying from you.

Niyi Briggs · Jul 6, 2023

As a customer support representative, it is important that such a person must be able to understand and flow in the local language of the location of the business. That is because some people might not be leaned enough to present their ideas in the lingua Franca of the country.

Starmix · Jul 6, 2023

Customers will be satisfied once their needs are granted and once they are served better. The customers are so sensitive, they wanted attention right away especially if they are in a hurry, and if the workers do not attend to their needs, no doubt, they will never come back.

astutimeliana723 · Jul 6, 2023

As for me as a customer, my satisfaction is mainly on friendly and good service, then quality goods, then decent prices. I don't care about cheap prices if the seller isn't friendly.

Starmix · Jul 6, 2023

astutimeliana723 said:
As for me as a customer, my satisfaction is mainly on friendly and good service, then quality goods, then decent prices. I don't care about cheap prices if the seller isn't friendly.

That is also what I am after workers friendly and accommodating, but I ate workers that keep on following me the time I search for the items I want to buy. One time, I told the sales lady, why are you following me? She the left, but I no longer come back to that big store.

astutimeliana723 · Jul 6, 2023

Starmix said:
That is also what I am after workers friendly and accommodating, but I ate workers that keep on following me the time I search for the items I want to buy. One time, I told the sales lady, why are you following me? She the left, but I no longer come back to that big store.

I was once in the market, while walking followed by a shop assistant to offer their products. I said "No" but they still followed me. At that time I was still in junior high school, so I ran to avoid it.

Starmix · Jul 6, 2023

astutimeliana723 said:
I was once in the market, while walking followed by a shop assistant to offer their products. I said "No" but they still followed me. At that time I was still in junior high school, so I ran to avoid it.

Nah, why did they keep on following you? Maybe they are thinking that you are rich and they also like to have sales. But their approach is not good. It creates trouble and dislikeness. They must also be sensitive and understanding.

astutimeliana723 · Jul 6, 2023

Starmix said:
Nah, why did they keep on following you? Maybe they are thinking that you are rich and they also like to have sales. But their approach is not good. It creates trouble and dislikeness. They must also be sensitive and understanding.

Yes, you are right, that is something that is not good for business. Because I believe they don't need to be chased, if they are interested, they will certainly approach and buy our products.

Starmix · Jul 6, 2023

astutimeliana723 said:
Yes, you are right, that is something that is not good for business. Because I believe they don't need to be chased, if they are interested, they will certainly approach and buy our products.

Agree, there is no need for them to follow and force us to buy because it is us to decide whether to buy or not. We will also buy f we like the products' quality. In my case, I check the products first before finalizing my plan to buy. Our money is not a stone.

astutimeliana723 · Jul 6, 2023

Starmix said:
Agree, there is no need for them to follow and force us to buy because it is us to decide whether to buy or not. We will also buy f we like the products' quality. In my case, I check the products first before finalizing my plan to buy. Our money is not a stone.

Yes, you're right, even in online buying and selling there is also a service to return goods if they don't match the request. I once ordered a cellphone online, and the cellphone was disabled and couldn't be used, I filed a claim for a refund and refund. So I can return the item for free and get my money back in full.

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