Most business owners today and young entrepreneurs are mostly after making profits but do not try to understand their customers. Understanding your customers is extremely important as a business owner, it helps you render better services to them and as well improve your image therefore attracting more customers.
Always try to understand your customers
- Thread starter eldavis
- Start date
I don't agree with the statement as customers are always right. But I totally agreed with the statement as always try to understand your customer. Because some of them always try to cheat us and we need to have different strategies to deal with them.
There will be misunderstanding if you don't listen to the customer. Merely hearing is something that needs an upgrade. Active Listening is needed in order to properly addressed.
- Thread starter
- #6
Customers are not always right but they simply use that statement as a means to tell us how much we the business owners should listen to our customers and how important it is to put their needs first. Then again there are some cases you need to clear them, if not they will simply step on you.
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- #9
That would be a very big error on the side of the business owner, if he starts allowing credits from the customers cause this can lead to the fall of the business and no customer is that loyal to remain. Once the business starts falling, they will definitely look for the next best place.
That is right and many will follow in the same footsteps and you can't refuse because they have proof to prove that you allowed Juan de la Cruz to buy on credit. A business owner must build boundaries and be firmed in his decisions.
Understanding your customers falls on the virtue of having good communication skills especially when dealing with the day to day business activities within the business. This is a very important segment on the business industry.
I would say understanding customers is one of the top priorities of businesses. Understanding customer needs help you to provide the products/services they need. Other than that, you will get repeat business if you provide great customer service.
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- #18
Very true, communication plays a very important role when it comes to running a business. How you communicate with your customers would determine if they would return and how they would also value the business.
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- #20
The ability to understand your customers determines if you can generate customer satisfaction or not. Most companies or businesses today are not able to satisfy their customers simply because they don't put in effort to understand them.
