Be polite. Respect the customers who may want some clarification. You must not only be with your employees but likewise with your customers. You should be there for them. There might be some complaints posted on social media about your product that has defects and your employees ignored about it and as the business owner, you must answer them squarely. You must provide them with clear and honest answers to people's questions and complaints that may go a long way if the customers find no answer. It is okay to put your company's opinions on social media, but be aware that many people will not agree with it. Instead of shutting down people who disagree by removing their comments, or even worse, saying a nasty one in return, stay open to discussion about it and respond politely. This will become a serious problem if there is no clear and accurate explanations.
Respond in a timely manner to consumer's questions and issues
- Thread starter Starmix
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- #10
That's right, our pride will be touched once a business owner treats his customers as if not existing. The customers are observant. One false move then they will be lost forever on your sight.
In this fast paced world, when you delay to answer the queries of users, you are on a long thing as they would quickly dump your business for one that responds very fast.
I bet you, nothing heats when a customer or clients gets responses to their queries on time. That alone can keep a customer to be loyal to your business.
It is essential to respond promptly to customer feedback. Regardless of the nature of the comment, whether negative or positive, it is important to maintain a polite and professional tone in your response.
