Respond in a timely manner to consumer's questions and issues

[Starmix]

Be polite. Respect the customers who may want some clarification. You must not only be with your employees but likewise with your customers. You should be there for them. There might be some complaints posted on social media about your product that has defects and your employees ignored about it and as the business owner, you must answer them squarely. You must provide them with clear and honest answers to people's questions and complaints that may go a long way if the customers find no answer. It is okay to put your company's opinions on social media, but be aware that many people will not agree with it. Instead of shutting down people who disagree by removing their comments, or even worse, saying a nasty one in return, stay open to discussion about it and respond politely. This will become a serious problem if there is no clear and accurate explanations.

 

[nomad]

Customers have a lot of choices, you are not the only one who is selling that product, a lot of individuals are selling the same thing. Therefore, you should act promptly and respond to your customer.

 

[Starmix]

That is so true, customers can find a replacement should there be no logical explanations of the complaints. They always stick to their beliefs that customers are always right. There's no prejudice on this.

 

[olaniyi]

Responding timely to customer question and issue will give the customer rest of mind to hold business with the company anytime because they know that if there is any issue the company will respond

 

[Starmix]

It's not good to delay the respond especially if the respond is very important. That alone responding too late, frustrate the feelings of the customers. They may think they're not important.

 

[cherry123]

There's no two ways about this. you must respond to your customers as quickly as they want it.

 

[Starmix]

Never delay the important issues the customers might hand on to the business owner. Once you delay your response the issues raised become complicated and trust disappears in split seconds.

 

[Stardom22]

The quick response to the customer complaints and inquiries would place the business in the customers best option.

 

[eldavis]

How we treat and respond to our customers plays a major role in the growth of our business. It also determines if a customer would want to return or not.

 

[Starmix]

How we treat and respond to our customers plays a major role in the growth of our business. It also determines if a customer would want to return or not.

That's right, our pride will be touched once a business owner treats his customers as if not existing. The customers are observant. One false move then they will be lost forever on your sight.

 

[Shavkat]

As much as possible, we need to be polite in dealing with our clients. In addition, we need to know and understand the different people's personalities.

 

[Starmix]

It's hard to find loyal customers that's why we have build good camaraderie with them.

Post automatically merged: Jun 13, 2024

It's hard to find loyal customers that's why we have build good camaraderie with them

 

[Niyi Briggs]

In this fast paced world, when you delay to answer the queries of users, you are on a long thing as they would quickly dump your business for one that responds very fast.

 

[Starmix]

There's nothing hard to answer right away to questions pose by the customers. It could be related to the quality of products and the suppliers.