I agree communication is key in both business and social situations the language we use and the tone we speak can greatly affect the outcome of a conversation.In both business and social situations, how we communicate with people often affects the outcomes. Language is a reflection of who we are and how we view the world. As a result, it's critical to use the appropriate tone for the circumstance and relationship with the individual being addressed to. The language's tone and voice are shaped through word choice and grammatical constructions.