How do you apologize to your customers when things go sideways?

[AruneBend]

it's prolly for the best saying sorry is never a bad or hard thing to make your customer service the best you need to aplogize and it's not hard at all

 

[Bisolami]

When it comes to running a business, notting is really written in stones, anything could happen at anytime. In a situation where there is an issue with a customer, how do you apologize to them? Some business owners tend to give these customers free deals, meaning they won't have to pay for the product or service in particular as a way of apologizing. What do you think about this, do you think it is an okay way or do you have a better idea.

We just have to apologize by letting them know that we are sorry and we should try to make it up to them by not making the same mistake whenever they patronize us again

 

[King Belieal]

You can offer replacement goods or if that is not possible, you meet the customer one on one and apologize to him or her.

 

[Starmix]

I have not done this apologizing a customer. There's no controversy or whatsoever that could offend a customer.

 

[Passiveearner]

There are many ways you can apologise to your customers. For example, you can offer them gift cards or vouchers.

 

[Unyime]

If anything goes wrong regarding a product I sold, I would always acknowledge my part in the situation and offer a very sincere apology. I would promise replacement with time.