Though as a business owner, no one prays for this but there are times you might not be able to handle a particular job either cause you have so much at hand or maybe the materials you need for the job is not available, how do you pass the news to your client or customers? Cause there are some customers who would quickly go to another place the moment you do not deliver.
How do you deliver bad news to your customers?
- Thread starter eldavis
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- #3
Nice one, but what if it's a situation where you are not sure you will be able to deliver the work, do you still tell them this or you only say this when you know in the end you would still deliver the work?
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- #5
Good one, honestly pays but these days most business owners are very sure they won't be able to deliver but they still collect orders from customers telling them they can do it. It's so annoying when I see this.
There is no other way to handle that than to openly communicate with the customer. Be sincere and if possible, show proofs of the challenges you are facing. Some might even be patient for you to fix yourself.
If it is possible, I always demand for a meeting with the customer to try and explain myself. I always apologize and tell them how I would make it up to them.
When you have to convey some bad news to your customers, do it in a sincere way. Explain the reason why the situation happened, and always give an apology.
I would ask for a meeting with the customer if he or she is around and explain things to her.
