How quick should it take to send a customer support response?

[aovurevu]

Some companies that are good also have three shifts and they are running the company successfully as long as this staffs all the employees are very good at what they do

That's very okay , having a customer support that is active 24/7 is what customers need and that would always paint a good image of such organization in their heart.

 

[Passiveearner]

I think that you should send a response to your customers quite quickly and this is one of the main reasons why so many people have installed a live chat option on many businesses in order to assist customers.

 

[cherry123]

The waiting time for a customer service response should be as fast as possible. Preferably it should not exceed 6 hours. Any business that can't respond to customer at the shortest possible time is not ready

 

[Chibson]

Some companies that are good also have three shifts and they are running the company successfully as long as this staffs all the employees are very good at what they do

Almost every company that values efficiency have regular shifts. This is because it will give their employees the necessary time to work effectively and also rest.

 

[Stardom22]

I think we should give out our businesses the sense of belonging and Put the customers interests the first priority. For instance customers that raises the support tickets need immediate response for them to make their timely decisions. Therefore immediate response is needed for them. One hour is more than enough for them to get the responses.

 

[Niyi Briggs]

Some organizations don't know how to provide support to their customers. Some would take 5 months to respond to an email request. It is a terrible situation with organisations like that.

 

[Bisolami]

Almost every company that values efficiency have regular shifts. This is because it will give their employees the necessary time to work effectively and also rest.

This is why it is good to have division of labour in your workplace because it does not even make sense for only one person to be doing the job throughout the day

 

[cherry123]

No need for any waste of time you need to show seriousness when it comes to customer care service. It is bad and wrong to keep customer waiting at the other end

 

[Bisolami]

Someone spoke about this yesterday and I agreed to the person's assertion. Most of those customer care agents do not do anything. They will just keep you waiting for nothing.

No need for any waste of time you need to show seriousness when it comes to customer care service. It is bad and wrong to keep customer waiting at the other end

 

[cherry123]

As a customer care agent you need to do everything possible to attend to customers on time you don't need to just keep a customer waiting for nothing.whdn you can attend to them Immediately

 

[Chibson]

This is why it is good to have division of labour in your workplace because it does not even make sense for only one person to be doing the job throughout the day

Yeah, it is also the reason specialisation is encouraged in a business venture. When you are specialised in a particular task it will be easier for you and you can master it well.

 

[uptrendfinancialsignal]

Yeah, it is also the reason specialisation is encouraged in a business venture. When you are specialised in a particular task it will be easier for you and you can master it well.

Specialisation brings about improved performance and it's one of the best ways to engage in any kind of business.

 

[Heatman]

That's very okay , having a customer support that is active 24/7 is what customers need and that would always paint a good image of such organization in their heart.

This is one of the reason why companies now make use of automatic robot response when it comes to their customer service so that they will always have a kind of response that is immediate for the customers.

 

[cherry123]

Yeah customers need prompt response and it wouldn't be a good idea to keep anyone waiting. if one can employ a robot to make the operation seamless then why not

 

[aovurevu]

This is one of the reason why companies now make use of automatic robot response when it comes to their customer service so that they will always have a kind of response that is immediate for the customers.

That's very much better as it will help customer out regarding some general issue and customers won't need to worry as they have been briefed on situation happening.

 

[Heatman]

That's very much better as it will help customer out regarding some general issue and customers won't need to worry as they have been briefed on situation happening.

Most of the times those robotic automatic response doesn't take care of the issue that the customers are asking about but they will only informed them that the issue have been received and is being looked into until the next available customer service representative is on ground to take care of the issue and now respond to the customer on the progress.

 

[cherry123]

it should always been high as possible. you would gain more customers if you do not waste time in responding. Customer wants their request answered as quickly as possible too

 

[Hate2Wait]

It should be within 2-3 days of the complaint and if earlier then it would be the best

 

[saoussen5765]

The customer support service must be prompt but due to the massive number of requests and limited numbers of agents it could be done that you get delayed response time but it is not a problem.

 

[cherry123]

Well stated customer support service should be prompt as there's always good number of requests. There's always also limited numbers of agents so everything should be done as fast as possible