Quality is not related to products alone.

[eldavis]

Some days back i over heard someone say when it comes to running a business, all you need is good and quality products. It does not matter if your customer service is bad or not. I do not agree with this, i believe quality in business is more than just quality products. Your services also matters as well and could also affect the performance of your business.

 

[aovurevu]

Some days back i over heard someone say when it comes to running a business, all you need is good and quality products. It does not matter if your customer service is bad or not. I do not agree with this, i believe quality in business is more than just quality products. Your services also matters as well and could also affect the performance of your business.

There are also poor services just like poor quality goods, poor services entails the way you run your business which mostly includes the way customers are being treated which most likely determine the quality of your services

 

[Springtime]

I completely agree. Just having quality products is not enough. Good customer service is equally important to make your customers happy. When people buy a product, they may need the advice or recommendation of the sales person. When there is a problem with the product, they need good customer care to help them solve the problem.

 

[Niyi Briggs]

Your products might be quality but a simple thing as poor delivery service can give you a bad reputation and ruin your busines. Business success is an aggregateof so many factors like customer relations, quality, delivery, post delivery and even maintenance services.

 

[fcbetting]

You can have bad products but excellent delivery system. Depends how complex is your job and important how good your people are and bosses. Maybe delivery system have better organization than production.

 

[flower]

Qualities are always related to product because the quality of a product has a long way to go with the acceptability of that product . It s always better to ensure that your product is of high quality.

 

[Heatman]

Some days back i over heard someone say when it comes to running a business, all you need is good and quality products. It does not matter if your customer service is bad or not. I do not agree with this, i believe quality in business is more than just quality products. Your services also matters as well and could also affect the performance of your business.

If you have a very high quality product which you are selling to your customers and you have a very poor service rendering capability to your customers, it will still be very difficult for you to sell your high-quality products.

 

[Authenticity101]

Exactly, quality does not apply to products alone. Even your customer service and other business practices should be of high quality too. As you produce the best products, make sure to also serve customers well, manage money effectively and do your marketing properly.

 

[Bisolami]

There are also poor services just like poor quality goods, poor services entails the way you run your business which mostly includes the way customers are being treated which most likely determine the quality of your services

You are right and it is even easier to note a poor quality service even than a poor quality product. We should make sure that anything we engage ourselves in must speak of good quality

 

[King Belieal]

Even the way a business attends to it's customers can speak volumes of the quality that the business has.

 

[IB D]

While the product or service is the ultimate mark of quality, the processes can also be made to be quality. That sets a standard for the business.

 

[Shavkat]

I totally agree with you. Goods and services usually work together. It is how we are going to execute them accordingly.

 

[Fidelia]

Building quality systems that can sustain the business beyond you is also as equally important as quality products and services.

 

[nomad]

If you are selling products, what kind of services do you think you can deliver to make your business successful. For business that sell products, quality of products is all that matters.