A big selling factor for many businesses can be offering excellent, dependable after-sales support. The reputation of a business and customer satisfaction can both be significantly impacted. With the goal of causing the consumer the least amount of inconvenience possible, a competent after-sales service answers quickly and effectively. With many contemporary products, replacing them rather than making repairs is frequently the easier course of action. If there is a manufacturing defect, the matter should be resolved between the store and the supplier without the involvement of the customer.
What impact may after-sales service have on a company's reputation?
- Thread starter Shavkat
- Start date
Offering of the after sales services is a strategy that is used by so many businesses to attract customers and generate more sales on their different businesses. It can also be used to retain customers on the business.
A good after sales service is a psychological step taken to keep the customer loyal to that brand. Even if the customer didn't get satisfied with the product, the very fact that the business called does something on the psyche of the customer.
- Thread starter
- #8
It is indeed can build a good rapport between the seller and the buyer. Once the buyer felt satisfied with the services or availing the products of the seller. They will always come back again and again.
Offering good after sales service improves the reputation of the company. It helps to build customer trust, establish loyalty through word of mouth, generates positive online reviews, enhance engagement with customers and outsmart competitors.
- Thread starter
- #11
As they said, "A first impression can make a big impact in the eyes of people." It is a way to build a good rapport with the clients and can make them loyal for the company.
Sometimes, it is even expensive to do after sales services and the small companies may not be able to afford it. And the big companies that can would do it and become bigger.
After-sales services have the effect of demonstrating that a business is not only interested in obtaining money from customers. Such business thereby gains the loyalty and trust of customers, thus enjoying a positive reputation.
The customer support of your business is extremely important, this would definitely help in boosting the confidence of your customers, cause they have that believe and trust that whenever they have an issue, you would be there.
Once you have a very good configuration for your business, you most definitely dedicate a good time in your after-sales services because that is the only way your customers will feel more appreciated because you care about them and the products they purchase.
The problem with businesses is that they are just about making the sales. They don't even care how to make repeated customers which is a short sighted approach to sales.
