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A language barrier is not an excuse in working with people who cannot communicate with a universal language like English. I, myself was able to communicate with Chinese laborers by using body or sign language in the production lines before.Any form of communication that works for you goes all the way as if you are that you are making use of in your business then there is no problem with that at all. Though if one has a good communication skill and method by which you make use of in your business then be sure to see that particular business will surely go far and become big and keep growing to a higher level all the time.
Yeah, there are businesses that have the life chat session on different social media platforms. Some of them also have it on their website and I think it is one of the best ways to solve their customers' complaints.It depends on who the communication is targeted and the kind of business. For an online based business, I believe a live chat communication is ideal for the customers while a whatsapp group is ideal for staff.