- Thread starter
- #61
To stay competitive in business, you would have to pay attention to what your customers have to say about your products or services. They are the only ones that can give you a true and fair assessment of your business.
The importance of customers feedback to any businesses
- Thread starter Niyi Briggs
- Start date
Yes that's very good in business. If you want to move your business in the right direction, you need good feedback.
Your business will not work at its full potential if you're not making use of feedback from your customers which is why you have to devote time to source those feedback as quickly as possible after making sales.
I totally agree with you feedback in business helps a lot. In my online business i do get awesome feedback and its really giving me excitement and courage to my business including my offline business i get good feedback.
And to get feedback is very cheap and not difficult at all. A simple WhatsApp chat can help you to get the feedback. Sometimes, the customer might not find his or her way round the product. It is in the process of getting feedback that you can give support. Believe me, any customer that to follow up to get feedback for your products, you have a 79% chance to retain and turn to a customer.
- Thread starter
- #67
Any business that doesn't have a mechanism for receiving feedback is not worth patronizing. The truth is that only customers that patronize the product or service that can judge the utility derived from a particular product. And they are in the right position to give inputs to the organization to improve.
You are very right and this is a nice technique, the process may even be automated by collecting customers numbers and after every purchase they will receive an alert on their phone asking them to rate their last encounter with the business.
True, you wont know if your products or services are good until you get a feedback. If majority of the feedbacks you get are positive, then you are definitely doing something right, if they are negative, you need to work on it.
The feedback of customers form the bedrock for improvement in any business. Customers feedback spurs some companies to pursue innovations.
I completely agree—customer feedback is absolutely essential for any business. Without a way to gather feedback, businesses miss out on valuable insights about their strengths and weaknesses. Feedback allows you to understand what you’re doing well so you can maintain those standards, but more importantly, it highlights areas that need improvement. By addressing these weaknesses, you can enhance the customer experience and ultimately improve your product or service. Every business, no matter the size, should have a feedback mechanism in place
