Correcting customer's wrong deeds

[Niyi Briggs]

When you want to correct a customer, be sure that you are very tactical about it, unless it could escalate. I would better avoid correcting a customer completely.

 

[Nite]

Dealing with tough customers requires a lot of patience and empathy. By staying calm and understanding, you can turn a negative experience into a positive one.

 

[cherry123]

Yeah you can but must be very tactical and polite about but if not avoid correcting a customer especially the annoying ones

 

[Nite]

There are times when it is necessary to correct a customer in a respectful manner, especially if it helps clarify misunderstandings or resolve issues effectively.

 

[Starmix]

It's best to talk with that customer privately to avoid putting him or her in shame. She must know that the actions he or she performs is against the business etiquette.

 

[Nite]

I agree on addressing the issue in a private setting. The customer will more likely to be receptive to feedback and less likely to feel embarrassed or defensive.