That's why you should always check your products at the point of delivery before the delivery man. And report to the supplier, any anomaly found.
How do you deal with faulty products?
- Thread starter Shavkat
- Start date
My friend would always say that you should not let the delivery man leave until you have ascertained that your products is working on optimum condition.
There is no way I am going to accept any faulty product as a customer because it is not what I paid for with my money. I will definitely have them return and ask for a new one.
There are many ways the faulty roducts could be resolved. It does not need to cause conflict. Companies can not be blamed for any defect that happens to their products. Production errors can happen. Transition cf the products could also cause it.
However, where this happen, the customer care should be informed at once who would take necessary steps to solve it. It could be by replacement with another products, or refund policy method.
However, where this happen, the customer care should be informed at once who would take necessary steps to solve it. It could be by replacement with another products, or refund policy method.
I once bought a phone but it turned out the phone was not 4G as I demanded even though it was showing 4G. I took it to the seller in less than 24 hours and he said I should add money and carry another device.
Yes this is the best a d easiest way to go about it. Trying to sort it out yourself might lead to you causing more damage or even spending more money. Simply return it before it is too late.
- Thread starter
- #30
It would be a bad feedback for the seller if it keeps on happening to all his or her clients online. It will damage his or her reputations as compared to the damaged products being received.
Anything I noticed that, I immediately take action by complaining to them and never let it get longer because the longer it take the more the stress, that's why it's better to try out new products you just got to make sure it's in a good working condition.
It is one bad business move that you sell a defective product. It would be another big bad move if you refuse to take responsibility for that product and replace it for the customer.
- Thread starter
- #34
Speaking of buying online, I prefer to check the existing customers' feedback before buying tangible things online. They are the ones who can convince me to avail it or not. Buying online is not a hundred percent guaranteed that products are good.
If the damage is severe, I will complain to the seller and ask to be exchanged for a new one. If the damage is minor then I'll leave it alone and not bother. Sometimes the damage is also caused by the expedition being not careful in handling the goods, in that case I will complain to the expedition.
In case if i receive any kind of faulty product, then I would return them. This also depends a lot on the policy of the company. Therefore, it is important to purchase products from companies that offer warranties.
That's one major disadvantage of shopping online, though majority of these online shops have a return policy. You can make use of that to return it, but the Truth of the matter is that it is usually stressful and time consuming. Meaning in most cases it could be up to a wee before you get a product or refund.
